404 Below, you’ll find legal documentation for all Wargaming.net products & services.
Additions to the End User License Agreement (“EULA“).
IMPORTANT! PLEASE READ CAREFULLY!
BY INSTALLING, COPYING, OR OTHERWISE USING OUR GAME(S) OR SERVICE(S) IN ANY MANNER, YOU AGREE TO BE BOUND BY THE TERMS OF THESE RULES.
IF YOU DO NOT AGREE WITH OUR RULES, PLEASE DO NOT PROCEED WITH THE REGISTRATION PROCESS AND LEAVE OUR SITES IMMEDIATELY AND DO NOT ACCESS OR USE OUR WEBSITE(S), GAME(S), OR SERVICE(S).
1. General Provisions
1.01. In order to register, players must be thirteen (13) years of age or older. All players are solely responsible for their behavior in both public and battle chat. Players are responsible for protecting their accounts from access by others, and are strongly encouraged to select a hard-to-guess password and not re-use that password on any other sites where it may be read by the owners or administrators of that site. It is highly discouraged for users to share accounts with others. In the case of an account that has been lost or hacked, please inform technical support immediately through their website, Support.
If you are under 13 years of age or other minimum legal age where it differs under local legal requirements, please ask your parent or guardian to review and approve this EULA on your behalf. If you are under the aforesaid age, you must not use or access the Game without a parent or legal guardian supervising you.
1.02. The developers (Wargaming.net) of this software are not responsible for the behavior of any individual player, as well as for the content of his or her messages in all game chats and channels. Players are solely responsible for their behavior and the content of their messages in all game chats and channels.
1.03. Wargaming.net reserves the right to evaluate each incident on a case by case basis. The action that may be taken may be more lenient or more severe than those listed under each category.
1.04. Wargaming.net may suspend, terminate, modify, or delete accounts at any time for any reason or for no reason, with or without notice to the owner of the account. Accounts terminated by Wargaming.net for any type of abuse, including without limitation a violation of these rules or the EULA, will not be reactivated for any reason. For purposes of explanation and not limitation, most account suspensions, terminations and/or deletions are the result of violations of these rules, the End User License Agreement (EULA), or other Wargaming.net policy. Players may cancel any account registered to themselves at any time by following the instructions on the Website. Wargaming.net may stop offering and/or supporting any service at any time.
1.05. Players who decide to be involved with the game acknowledge and agree to these and all other relevant rules and will abide by them regardless of the circumstances. In addition players also agree that these Rules will apply to anyone that is allowed to use their Wargaming.net account or user ID. By allowing another user to use the account, the account owner is personally responsible for all the consequences (including termination of said account) which may result, if the above discussed person violates any of the listed rules at any time. The account owner will not be entitled to a refund of any currency or any form of credit.
1.06. Administration does not bear responsibility for any inter-clan relationship. It is at sole discretion of clan leaders, their deputies, and officers to carefully choose clan members (especially whilst assigning clan members to important offices such as the clan treasury). By assigning a clan member to a respective office clan leader confirms his confidence in the member. Privates, from their side, confirm that they accept clan rules and regulations by entering the respective clan. Note, that in the event of a conflict within a clan, information, such as treasury logs (and similar) will not be provided on request.
2. Prohibitions, restrictions and conditions of use, for all game chats and channels
You agree not to do any of the following while using the Game or any Wargaming.net game chat or channels.
2.01. Excessive profanity and inappropriate language is not welcome. It is suggested to ensure that the censor filter is switched on. The censor filter is not an excuse to break the existing game and chat rules, and excessive profanity will still be sanctioned.
2.02. Typing in such a way to bypass the censor filter is prohibited.
2.03. Insults, personal attacks, abuse or harassment are not tolerated on any level.
2.04. Derogatory comments based on race, nationality, religion, culture, sex, or sexual preference are prohibited.
2.05. Allusion of racial or national supremacy, as well as discriminative propaganda on any level is prohibited.
2.06. Spamming or posting nonsensical messages is prohibited in the game and battle chats. This also includes excessive use of caps, as well as excessive posting of battle results.
2.07. Begging/Soliciting in any form is prohibited in all game chats and channels. Begging/Soliciting includes but is not limited to: requesting users to transfer real money to the virtual wallet, asking for additional credits, and requests to transfer game gold.
2.08. All types of ads for sale, exchange, or other options for the transfer of accounts from one user to another violate EULA and are prohibited in all game chats and channels.
2.09. Distribution of user’s personal information without their consent is prohibited.
2.10. Slandering users or posting false information about users in all game chats and channels is prohibited.
2.11. Attempting to extort information from users, including information necessary for the use of their account is prohibited.
2.12. Discussion on, or linking to illegal activities, such as illicit drugs, is prohibited. This includes but is not limited to the linking of, or discussion on, websites dedicated to vulgar, racist, abusive, illegal, or any other content prohibited by the EULA, or linking to the resources that contain such advertisement or content.
2.13. Discussion on, or linking to unreleased content, cheats, hacks, Trojan horses, or malicious programs is prohibited. If you suspect that a cheat or hack exists or have any other problems or concerns on these topics, provide the necessary information to technical support.
2.14. Discussion on, advertising of, or linking to websites, in relation to the selling of gold, credits, promotional codes, leveling services, or game accounts is prohibited.
2.15. Threats of destroying allied player vehicles as well as the threats of disclosure of ally positions to enemies, regardless of whether the threat was carried out, or not, are prohibited.
2.16. Death threats and other threats of violence in real life, directed either against individual users, game masters or administration of the project, are prohibited.
2.17. All types of advertising messages are prohibited in general and battle chats. With the exception that game-related advertising such as platoon forming, company recruiting, clan recruiting is permitted with the following restrictions. It may contain no more than three (3) lines on a standard chat window, and be posted no more than once every 15 minutes within the garage chats or once per game in battle.
2.18. Mentioning and discussing of other games is permitted, but it should be discontinued if the character of the discussion turns into at a direct promotion of another gaming project.
2.19. Discussion of social, religious, political, illegal or other controversial topics that may create offense is prohibited. This includes but is not limited to negative portrayal of religious and political figures.
2.20. Discussion of decisions or sanctions made by Game Masters or Administration in all game chats and channels is prohibited.
2.21. Any kind of provocations for other players to violate the EULA as well as additions to it is strictly prohibited.
2.22. Any statements or other actions that violate any applicable laws or regulations are strictly prohibited and will be strongly suppressed.
2.23. Any attempt to create nicknames, groups, or organized communities of players associated in any fashion with organizations which violate any applicable laws or regulations is prohibited. This includes but not limited to, direct or indirect references to Nazi symbols, abbreviations and well known leaders.
2.24. The use of copyrighted, trademarked, patented, classified, or restricted material or information and the violation of any rights of any party, including rights of privacy or publicity is prohibited.
3. Names (Players and Clans), Avatars, Images/Video, Signatures & Clan logos
Please note that in certain Games clans are not available.
Certain content for names, avatars, images/video, signatures & clan logos, have no place on the forums or within the Game, due to their extremely offensive, annoying or inappropriate nature. The following list is only a summary, but it gives some idea of names, images, signatures, avatars and clan logos which are not accepted with the Game environment:
Names, Avatars, Images/Video, Signatures & Clan logos …
3.01 that contain profanity, including its abbreviated form.
3.02 that contain insults, personal attacks, abuse or harassment.
3.03 that contain unprintable words or abbreviations, or which are unattractive and/or unreadable.
3.04 which either in whole or partly contain copyrighted or registered trade mark elements.
3.05 which have (in any way) racist or nationalistic implications which may create offense to a certain nation, ethnic, religious or racial group.
3.06 that contain an allusion of racial or national supremacy, as well as discriminative propaganda on any level.
3.07 which contain insults or derogatory comments based on race, nationality, religion, culture, mental stature, sex, or sexual preference.
3.08 which have an association with sexuality, pedophilia, sexual abuse; or have an offensive connection to the human body or bodily functions.
3.09 which contain nudity, sexually explicit material or content that is otherwise deemed inappropriate.
3.10 which contain excessive gore or violence, or are obscene/vulgar.
3.11 which make reference to addictive or illegal substances or their use, or any other illegal activities.
3.12 that contain Logotypes, symbols, emblems or figures connected in one way or another with organizations, that violate or were violating existing laws and rules; i.e. anything that may provoke strong negative reaction/association or promote national/ethnic/religious hatred. (For example, using different variations of Nazi symbolic, abridgments and signs [88, 14, 420, SS], or similar stylizing [such as, 55] as well as credentials, names and surnames of Nazi leaders.)
3.13 that contain reference to current mainstream religions that may create offense, i.e. names such as God, Jesus, Allah, etc.
3.14 that are connected with negative historical or political personalities, first of all those who are judged by international courts for crimes against humanity, those that generally arouse feelings of suffering or disgust in the majority of people, as well as members of currently existing terrorist organizations.
3.15 that negatively portrays the projects staff, or administration.
3.16 which in any other manner violates the End User License Agreement or local laws, either implicitly or explicitly are prohibited (This also contains links to websites containing the above).
If names (player or clan), avatars, signatures, images/video, clan logos within the forums or within the game violate these rules the offending account may be changed and/or the accounts may be sanctioned or suspended. Moreover, the administration reserves the right to delete, update or modify any names (player or clans) and avatars, images or clan images which are considered inappropriate on the forums or within the game environment.
4. Inappropriate conduct in game / Fair play principles
The following actions are prohibited in game:
4.01. Intentionally damaging vehicles or modules of vehicles or stunning crew members belonging to a player on the same team (team damage) where it’s technically possible.
4.02. Intentionally destroying vehicles belonging to a player on the same team (team kill) where it’s technically possible.
4.03. Intentionally blocking (blocking from front and rear) vehicles belonging to a player on the same team.
4.04. Intentionally propping (blocking on one side, where the other side of a user’s vehicle touches a fixed indestructible obstacle, preventing free movement.) vehicles belonging to a player on the same team.
4.05. Intentionally informing participants of the opposing team through battle, or voice chat, the location of vehicles belonging to players of the same team.
4.06. Intentionally exploiting the physics system to damage an allied tank, plane, ship or similar actions. This includes, but is not limited to, pushing an allied tank into line of fire, pushing allied tanks off of cliffs, bridges, into water, etc.
4.07. Using bots, clickers, macros, keyboard and mouse recorders, or any other similar methods to accumulate credits and experience without the participation or with passive participation of the player within the battle (excessive and repetitive passive play).
5. Rules Enforcement
The “Automated Anti-TD/TK Reporting System” is the system that actively scans the game logs searching for players who massively cause damage to vehicles of their own team (team damage), or intentionally destroy vehicles of their teammates (team kill).
Please note that the Automated Anti-TD/TK Reporting System is not available in certain Games, for instance, World of Warplanes. In such cases, please contact us through https://na.wargaming.net/support/.
5.01. Based on combat logs for a particular period of time, usually several days, the automated system finds players involved in friendly fire and team kill incidents. The calculations are quite complicated and the main factor that is taken into account is damage inflicted to allies to total damage ratio.
5.02. If the above ratio for a particular user exceeds a certain fixed threshold value, the system identifies the user as a violator, since his main target is doing damage to allied vehicles.
5.03. If the damage ratio for such user exceeds the verifying coefficient, introduced in order to make distinction between intentional and accidental team killers, such user is identified as an offender and goes onto the suspension list.
5.04. While calculating damage to allies / total damage ratio only the battles with team kill/damage incidents are taken into account.
5.05. In connection with the introduction of Automated Anti-TK Reporting System), listed below are set uniform measures that can be taken against offenders:*. First detection of a user as a team killer and team-damager leads to 1 hour game account suspension.*. Second detection of a user as a team killer and team-damager (recidivism) leads to 1 day game account suspension.*. Multiple detections of a user as a team killer and team-damager (systemic recidivism) will resort in escalating suspensions leading to a PERMANENT game account suspension.
The “Automated Anti-Bot Reporting System” is the system that actively scans the game logs searching for players who use automated bots, clickers, macros, keyboard and mouse recorders, or any other similar methods to accumulate credits and experience without the participation or with passive participation of the player.
5.06. In the case of detection of single or short-term signs of use of automated scripts (bot software) in user’s logs, user’s account is taken under thorough control by the administration. The owner of the account can be informed by special notifications sent to the registered e-mail.
5.07. In case of detection of signs of massive or overt use of automated scripts or botting software in user’s logs, the user’s account is suspended permanently, with a possibility of suspension being lifted in the future, after the administration conducts a complete rollback of vehicles, achievements, funds (credits) and research except premium tanks, premium consumables, premium shells and gold.
5.08. Automated Anti-Bot Reporting System is not meant to substitute the Technical Support service, the system aims at making their work easier. The most difficult cases thereby will be solved individually via Technical Support service.
6. Reporting in-game violations
In certain Games you will be able to use the Automated Anti-TK Reporting System. In this case, an automated system of violations tracking (team damage, team kill) will operate and the administration draws your attention to the following information – with the introduction of this system, users’ complaints about the above mentioned violations will not be considered. From now on all punishments for team damage and team kill incidents will be executed automatically without support service workers’ interference. The system has been customized, tested multiple times and currently works correctly. We also draw your attention to the fact that a multitude of all possible circumstances accompanying different violations (including extenuating and aggravating ones) has been taken into consideration. All requests relating to ban cancellation or minimizing the punishment period, laid by the system, will be ignored. Additional information on the automated system of team killers and bot users tracking you will find on this page:
7. Official Language
7.01. General chat: The preferred language of the In Game Garage Chat & Company lobby is any of our supported languages (English, Spanish, and Portuguese). Players who wish to communicate in their native language are urged to do so in channels created specifically for their language.
7.02. In Game Battles and other In Game Chats: The preferred language is English, however non-English is allowed. Please be patient with players whose first language may not be your own.
8.01. Repeated violations any area of these Rules or the EULA, including the areas detailed above, will often result in permanent suspension from the game and/or forums.
8.02. This policy is not language-restrictive. Language that falls under this policy will always be subject to the repercussions listed, whether it is inappropriate in English or any other language.
8.03. Players may provide feedback or address any concerns to: Technical Support service (forum and game suspension appeals), website: https://na.wargaming.net/support/.